Andover
Ticket office
Open now
Station details
| Station Operator: SW |
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| Station Code: ADV |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: |
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Ticket Office Note: On Platform 2, near to the ticket office |
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| Lost Property Contact Available | No |
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Website:
https://www.southwesternrailway.com/contact-and-help/lost-property
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| Ticket Gate | No |
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Customer Services: Please contact our Customer Service Centre on 0345 6000 650 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Customer Help points are located on every platform |
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| Atm Machine | Yes |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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Shops Note: Shops are currently unavailable. |
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| Showers | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: |
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| Waiting Room | No |
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Waiting Room Note: Both platforms |
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| Car parking | Yes |
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Name: Station Car Park Operator: Spaces: 495 Notes: <div>Weekend ticket available after 1200 Friday £7.90</div> <p> </p> <div>Off Peak available after 1600 Monday to Friday</div> <div> </div> <div>10 Electric Vehicle Charging Points are available.</div> Annual Charge: £1159.00 Daily Charge: £8.60 Monthly Charge: £121.30 Off Peak Charge: £3.50 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £363.90 Weekly Charge: £39.30 |
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| Car Parking Contact Available | No |
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Phone number: 0345 6000 650 Website: https://www.nationalrail.co.uk/ Note: Weekend ticket available after 1200 Friday £7.90
Off Peak available after 1600 Monday to Friday
10 Electric Vehicle Charging Points are available. |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Platform 2 |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Yes |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London). A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team. Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge. This station does not have a Customer Information Screens. It only has a PA system to announce train services. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
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| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon - Fri: 6:00 AM to 5:40 PM Sat: 6:00 AM to 5:40 PM Sun: 9:00 AM to 5:00 PM |
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Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. |
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