Apsley

Coffee shop is only open during the morning peak 

Taxi free phone

Bus stops on main road at bottom of footpath

Level access from pavement to Booking Hall - staff member would go into Booking Hall to service customer

Public telephones are not accessible

Step free access to ticket Office and Platform 4 (to London) only.

This station is a category B station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Accessible taxis are available

A Ticket Vending Machine is accessible outside the Booking Hall, for card payment only.

Level access from pavement to Booking Hall and Platform 4.

This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.

If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.