Balcombe

Ticket office, Platform 2

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Unheated waiting shelters are available on the platforms.

No

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

No

This is a Category B3 station: Step-free access via ramp from car park to platform 1 (for trains to London). Footbridge with steps to platform 2 (for trains to Brighton).

Assistance Meeting Point is the Ticket Office.

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

• pressing the 'emergency & assisted travel' Help Point button
• calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
• texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our Assisted Travel team on: 0800 138 1016
• Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.