Banstead

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Unheated waiting shelters are available on the platforms.

No

Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.

No

This is a Category C station: This station does not have step-free access.

Assistance Meeting Point is on the only platform at the London end.

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

No dedicated area

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

Trains calling at this station do not have on board staff. You can arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our freephone number: 0800 138 1016
• Texting us on 07970 511077

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.