|Station Operator: GN|
|Station Code: BAY|
|Staffing Level: unstaffed|
|Oyster Pre Pay||No|
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Applicable Operators: Thameslink
|Lost Property Contact Available||No|
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
|Bureau De Change||No|
|First Class Lounge||No|
|Tourist Information Office||No|
Wifi is not yet available at this station.
Waiting Room Note:
Unheated waiting shelters are available on both platforms
|Cycle Storage Availability||Yes|
Cycle rack in car park
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Bus Service Note:
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||No|
|Step Free Access||No|
Step Free Access Note:
This is a Category B3 station: Step-free access to platform 1 (to London) via a ramp (less steep than a 1:10 gradient) from the station car park. Steps to platform 2 (towards Hertford North).
Assistance Meeting Point is ito the left of the ticket machine at the foot of the stairs to platform 1.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
In car park
|Staff Help Available||No|
|Mon - Fri: Unavailable
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
See below for times when this station is staffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. You can arrange assistance on arrival by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
timetables for Bayford