Birmingham Moor Street

Between Platforms 2 and 3

The toilets are open during the hours that trains are running.

Waiting rooms are located on Platform 1 and between platforms 3 & 4. 

Bench-style seating is available in both waiting rooms and on the platforms. 

The waiting rooms are heated. 

The waiting rooms are open during the hours that trains are running.

Information to plan your onward journey is available in a printable format here

Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers 

Passenger Assistance meeting points:

For platforms 2-4: in front of the booking office on the main concourse.

For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

Staff are available at this station during train running hours 

Turn up and go assistance is available from this station

Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.