Cardiff Queen Street
Ticket office
Open now
Station details
| Station Operator: AW |
|---|
| Station Code: CDQ |
| Staffing Level: Full Time |
|---|
| CCTV: Yes |
| Oyster Pre Pay | No |
|---|---|
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
| Oyster Topup | No |
|---|---|
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
|
Ticket Office Note: Near the main entrance |
|
| Lost Property Contact Available | Yes |
|---|---|
|
Phone number:
03333 211 202 Website: Go to website |
|
| Ticket Gate | Yes |
|
DepartureScreens, Announcements, ArrivalScreens, |
|
|
Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
|
| Left Luggage Contact Available | No |
|---|---|
| Customer Help Points | No |
| Atm Machine | No |
|---|---|
| Baby Change | No |
| Bureau De Change | No |
| Post Box | No |
|
Post Box Note: Outside the station |
|
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
|---|---|
| Showers | No |
| Station Buffet | Yes |
|
Station Buffet Note: Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3. |
|
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
|
Toilets Note: The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours. |
|
| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
|
Wifi Note: |
|
| Waiting Room | No |
|
Waiting Room Note: Seating area in the café on platforms 3/4. |
|
| Car parking | No |
|---|
| Cycle Storage Availability | Yes |
|---|---|
|
Sheltered: No to the right of the station front |
|
| Cycle Storage CCTV | Yes |
|---|
| Taxi Rank | No |
|---|---|
| Car Hire | No |
| Airport | No |
| Metro | No |
|---|---|
| Bus Service | Yes |
|
Bus Service Note: Limited service from stop outside station Mondays to Fridays |
|
| Accessible Booking Office Counter | Yes |
|---|---|
| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
|
Step Free Access Note: Category B Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.” |
|
| Accessible Taxis | No |
|---|---|
| Accessible Ticket Machines | Yes |
|
Accessible Ticket Machines Note: The ticket machines are near the main entrance and accept credit / debit cards and cash. |
|
| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon: 6:30 AM to 11:00 PM Tue: 6:30 AM to 11:00 PM Wed: 6:30 AM to 11:00 PM Thu: 6:30 AM to 11:00 PM Fri: 6:30 AM to 11:00 PM Sat: 6:30 AM to 11:00 PM Sun: 8:00 AM to 11:00 PM |
|
|
Staff Help Available Note: Help provided by on train staff outside staffing hours. |
|