|Station Operator: AW|
|Station Code: CYS|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Ticket Office Note:
Entrance to Pontypridd bound platform.
|Lost Property Contact Available||Yes|
03333 211 202
Website: Go to website
Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On the Pontypridd bound platform.
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||No|
|Tourist Information Office||No|
|Cycle Storage Availability||No|
|Cycle Storage CCTV||Yes|
Bus Service Note:
The nearest bus stop is on Park Place
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
While both platforms are step-free, there is no facility for wheelchair users, mobility scooter users or persons with reduced mobility to cross between Platform 1 and 2 due to a steep footbridge. Customers who have travelled from the Valleys and wish to access the University or the Civic Centre are advised to travel to Queen Street station, change onto a North-bound service and alight at Cathays on the return service.
For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
These machines accept debit/credit cards and cash.
The machine on the Cardiff-bound platform is only available during staffing hours.
The machine on the Pontypridd-bound platform is available all the time.
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
Staff Help Available Note:
No platform staff available. Assistance is provided by the Conductor on the train.