Chelmsford

General information

Station Operator: LE
Station Code: CHM

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Passenger services

Lost Property Contact Available	No
Website: https://www.greateranglia.co.uk/travel-information/your-journey/lost-property
Ticket Gate	Yes
Ticket Gate Comments: Chelmsford station has Secure Station Acreditation
DepartureScreens, Announcements,
Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.

Left Luggage Contact Available	No
Customer Help Points	No

Station facilities

Shops	Yes
Shops Note: WHSmith Photo-Me digital passport photos
Showers	No
Station Buffet	Yes
Station Buffet Note: Coffee Link Costa Coffee Puccino's Deli Self-service vending machines providing cold drinks and snacks Free water refill point located inside the the ticket barriers on the station concourse
Telephones	No
Toilets	Yes
Toilets Note: There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times: Monday - Friday 05:00 - 23:00 Saturday 05:00 - 23:00 Sunday 08:00 - 23:00
Tourist Information Office	No
Trolleys	No
WebKiosk	No
WiFi	Yes
Wifi Note: Find WiFi Hotspots around Chelmsford station
Waiting Room	No
Waiting Room Note: The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 122 Annual Charge: £1638.00 Daily Charge: £7.00 Monthly Charge: £164.00 Off Peak Charge: £5.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £468.00 Weekly Charge: £37.00

Car Parking Contact Available	No
Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/chelmsford-station-g-anglia/

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 960 Type: Compound Location: There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Cycle Storage Availability

Sheltered: Yes
Spaces: 960
Type: Compound
Location:

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Cycle Storage CCTV	Yes

Other transport

Taxi Rank	Yes
Taxi Rank Note: There is a taxi rank outside the station.
Car Hire	No
Airport	No

Metro	No
Bus Service	Yes
Bus Service Note: 'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info Bus stops are located outside the station on Duke Street.

Metro

Bus Service

Bus Service Note:

Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located outside the station on Duke Street.

Accessibility

Accessible Booking Office Counter	Yes
Accessible Public Telephones	No
Accessible Toilets	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: This station has step free access to both platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer information office on the relevant platform.

Accessible Taxis	No
Accessible Taxis Note: Details of nearest taxis are shown on station information poster
Accessible Ticket Machines	Yes
Impaired Mobility Set Down	No
Staff Help Available	Yes
Mon - Sun: Twenty Four Hours
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on one of the ticket machines at this station
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Address