Clapham Junction station
St John's Hill
|Station Operator: NR|
|Station Code: CLJ|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
|Lost Property Contact Available||No|
0330 095 0168
Please contact our Customer Service Centre on 0345 6000 650
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Customer Help points are located on every platform
|Bureau De Change||No|
|First Class Lounge||No|
The toilets are located next to the Brighton Yard entrance gateline. The National key toilets are located next to the Brighton Yard entrance gateline; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: firstname.lastname@example.org.
|Tourist Information Office||No|
Waiting Room Note:
Waiting rooms are on platforms 1, 9/10 and 13/14
All platforms are partially or fully covered with a canopy.
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||Yes|
Accessible Booking Office Counter Note:
In addition new accessible ticket office windows and facilities are available in new Brighton Yard entrance.
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This is a Category B1 station.
Step free access available through Brighton Yard entrance to all platforms via lifts.
Step free access available through Grant Road entrance to platform 1 and 2 via lifts
The Assistance Meeting Point varies - please check with your operator.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
New Brighton Yard entrance allows for set down/drop off directly from St John's Road. This new entrance gives step free access to the footbridge which has lifts to all platforms.
|Staff Help Available||Yes|
|Mon: 4:30 AM to 1:30 AM
Tue: 4:30 AM to 1:30 AM
Wed: 4:30 AM to 1:30 AM
Thu: 4:30 AM to 1:30 AM
Fri: Twenty Four Hours
Sat: Twenty Four Hours
Sun: Twenty Four Hours
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here."
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
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