|Station Operator: TP|
|Station Code: CLE|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: TransPennine Express
Ticket Office Note:
The Ticket Office is located on the station concourse.
|Lost Property Contact Available||No|
0345 600 1672
Website: Go to website
To speak to a member of our team please call 0345 600 1671
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help Points are available on all platforms and the station concourse to contact a member of our team in emergencies or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
The toilets are located on the Station Concourse. The National key toilets are located on the Station Concourse; these toilets are operated by a radar key.
|Tourist Information Office||No|
Waiting Room Note:
Closed until further notice
Name: Station Car Park
Operator: APCOA on behalf of TransPennine Express
Annual Charge: £485.00
Daily Charge: £4.20
Monthly Charge: £62.00
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £163.00
Weekly Charge: £19.00
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
Within car park, within station, on station concourse
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
The nearest taxi rank is on Grant St at the top of the station approach.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
Accessible Toilets Note:
The National key toilets are located on the Station Concourse; these toilets are operated by a radar key.
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Level access is provided from the station entrance to all platforms. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:00 - 21:45 Sunday: 07:15 - 21:45 This station is Category A. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 5:00 AM to 10:00 PM
Sat: 5:00 AM to 10:00 PM
Sun: 8:00 AM to 10:00 PM
Please call 0800 107 2149 to book assistance.