Cradley Heath station
|Station Operator: WM|
|Station Code: CRA|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Ticket Office Note:
A Ticket Vending Machine is located in the Booking Hall.
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Cradley Heath Station is accredited by the Secure Station Scheme**
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On both platforms
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
The nearest accessible toilets are located in the the Bus Station adjacent to the station and maintained by TfWM.
|Tourist Information Office||No|
Find WiFi Hotspots around Cradley Heath station
Name: Station Car Park
Operator: Network West Midlands
Off Peak Charge:
Six Monthly Charge:
Per Hour Charge:
Three Monthly Charge:
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Royal 01384 411777 Skyline 01384 633333
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||Yes|
Accessible Booking Office Counter Note:
An accessible ticket counter has now been installed at Cradley Heath.
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Public telephones are not accessible
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Accessible Taxis Note:
Accessible taxis are not available
|Accessible Ticket Machines||No|
Accessible Ticket Machines Note:
A Ticket Vending Machine is available in the Booking Hall.
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 6:00 AM to 8:00 PM
Sat: 7:00 AM to 8:00 PM
Sun: 9:15 AM to 6:00 PM
Staff Help Available Note:
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.