Darlington
Ticket office
Closed now
Station details
| Station Operator: GR |
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| Station Code: DAR |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: TransPennine Express |
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Ticket Office Note: Three machines outside the travel centre and one machine inside the travel centre. |
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| Lost Property Contact Available | No |
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Phone number:
01302 362175 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: This station has Secure Station Accreditation |
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Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
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| Left Luggage Contact Available | No |
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| Customer Help Points | No |
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Customer Help Points Note: Adjacent to turning circle, main entrance, a phone is provided for a link to SMC |
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| Atm Machine | Yes |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | Yes |
| First Class Lounge | Yes |
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First Class Lounge Note:
Located Platform 1 Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges Tickets Accepted
Tickets Not Accepted
Facilities Toilets, TV, newspapers Refreshments Complimentary: water/ biscuits Wi-Fi Yes Showers No |
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| Shops | Yes |
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| Showers | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: |
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| Waiting Room | No |
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Waiting Room Note: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms |
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| Car parking | Yes |
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Name: Station Car Park Operator: London North Eastern Railway Spaces: 382 Annual Charge: £1497.00 Daily Charge: £12.00 Monthly Charge: £194.00 Off Peak Charge: £5.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £499.00 Weekly Charge: £51.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: For a map of how to get to the car park, please click here |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is: Station Taxis 01325 468 888 |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk |
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| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: text phones are available and staff are on hand to assist as required due to no low level phones |
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| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Generally available but advance booking recommended |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon - Fri: Twenty Four Hours Sat: 6:00 AM to 11:59 PM Sun: Twenty Four Hours |
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Staff Help Available Note: Assistance meeting point is Customer Information Point, platform 4 |
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