Doncaster

General information

Station Operator: GR
Station Code: DON

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Penalty Fares: Applicable Operators:
Ticket Office Note: Two machines on concourse and three machines inside travel centre.

Passenger services

Lost Property Contact Available	No
Phone number: 03457 225333 Website: https://www.nationalrail.co.uk/
Ticket Gate	No
DepartureScreens, Announcements, ArrivalScreens,
Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation

Left Luggage Contact Available	No
Customer Help Points	No

Station facilities

Atm Machine	Yes
Atm Machine Note: Located on concourse
Baby Change	Yes
Bureau De Change	No
Post Box	Yes
Seated Area	Yes
First Class Lounge	No
First Class Lounge Note: Located Platform 3A Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges Tickets Accepted Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company) Any First Class Anytime ticket valid for travel on the London North Eastern Railway route Any London North Eastern Railway First Class packages London North Eastern Railway First Advance (routed LNER/LNER& connections) London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections) London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections) London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & connections) London North Eastern Self Print First Class Upgrade voucher (routed LNER/LNER& connections) Inclusive Tour Tickets (Superbreak etc.) Weekend First Restricted tickets All First Class tickets valid only on other train operators, including Caledonian Sleepers Facilities Toilets, Newspapers. Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Available Showers Not available

Shops	Yes
Showers	No
Station Buffet	Yes
Station Buffet Note: Various coffee shops and food outlets available for refreshments
Telephones (Cards & Coins)	Yes
Toilets	Yes
Toilets Note: The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.
Tourist Information Office	No
Trolleys	Yes
WebKiosk	No
WiFi	Yes
Wifi Note: www.btwifi.com/find
Waiting Room	Yes
Waiting Room Note: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Platform 3 opening hours - 05:00 - 22:30 Platform 4 North Waiting Room opening hours - 05:00 - 01:30 Platform 4 South Waiting Room opening hours - 05:00 - 22:30

Car parking

Car parking	Yes
Name: West Street Station Car Park Operator: London North Eastern Railway Spaces: Annual Charge: £1485.00 Daily Charge: £13.50 Monthly Charge: £162.00 Off Peak Charge: £6.75 Six Monthly Charge: N/A Per Hour Charge: £2.50 Three Monthly Charge: N/A Weekly Charge: £54.00

Car Parking Contact Available	No
Phone number: Website: https://www.nationalrail.co.uk/

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 62 Type: Stands Location: Within car park Note: <p>CCTV is via British Transport Police office.</p>

Cycle Storage Availability

Sheltered: Yes
Spaces: 62
Type: Stands
Location:

Within car park

Note: <p>CCTV is via British Transport Police office.</p>

Cycle Storage CCTV	Yes

Other transport

Taxi Rank	Yes
Taxi Rank Note: Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636
Car Hire	No
Airport	Yes
Airport Note: Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station): Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive. Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus. Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire

Metro	No
Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Phones are low level but not text
Accessible Toilets	Yes
Accessible Toilets Note: The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible Taxis	Yes
Accessible Taxis Note: Advance booking not required
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: .
Impaired Mobility Set Down	Yes
Impaired Mobility Set Down Note: station front
Staff Help Available	Yes
Mon - Fri: 5:15 AM to 1:30 AM Sat: 5:15 AM to 1:15 AM Sun: 7:30 AM to 1:30 AM
Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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