|Station Operator: SN|
|Station Code: DUR|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Applicable Operators: Southern
|Lost Property Contact Available||Yes|
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
|Bureau De Change||No|
|First Class Lounge||No|
|Tourist Information Office||No|
Find WiFi Hotspots around this station
Waiting Room Note:
A heated waiting area is available in the ticket office.
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Bus Service Note:
Information to plan your onward journey is available in a printable format here.
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
Accessible Toilets Note:
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This is a Category B2 station: Access to platform 1 (to London / Brighton) via steep ramp. Ramp to platform 2 (to Littlehampton / Portsmouth). Long step-free route between platforms via the street (longer than 400m, above 1:10 gradient).
Assistance Meeting Point is the Ticket Office.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
|Staff Help Available||Yes|
|Mon - Fri: 6:10 AM to 7:35 PM
Sat: 7:20 AM to 1:45 PM
Sun: 8:10 AM to 3:45 PM
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
See below for times when this station is staffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance on arrival by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see: