Edinburgh
Ticket office
Closed now
Station details
| Station Operator: NR |
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| Station Code: EDB |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: In the Travel Centre |
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| Lost Property Contact Available | No |
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Phone number:
0330 024 0215 Website: https://www.nationalrail.co.uk/ |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18. |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse |
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| Left Luggage Contact Available | Yes |
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Phone number:
0131 516 9834 Website: https://www.left-baggage.co.uk/index/locations |
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| Customer Help Points | Yes |
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Customer Help Points Note: There is a Customer Information Point in the Main Concourse opposite the main departure boards. |
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| Atm Machine | Yes |
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Atm Machine Note: Located on concourse Located by the ticket office |
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| Baby Change | Yes |
| Bureau De Change | Yes |
| Post Box | Yes |
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Post Box Note: Located on the concourse |
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| Seated Area | No |
| First Class Lounge | Yes |
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First Class Lounge Note: Opening Hours London North Eastern Railway
Located London North Eastern lounge is opposite platform 4 Tickets Accepted in London North Eastern Railway First Class Lounge
Restricted tickets Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges. Facilities Toilets, Meeting rooms, TV, newspapers, screens with updated train information, telephone Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Yes Showers Accessible showers are currently unavailable due to refurbishment. |
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| Shops | Yes |
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Shops Note: Wide range of shops Passport Photo Booth |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Public House/Bar Food outlet (Seating available) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
| Waiting Room | Yes |
| Car parking | Yes |
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Name: New Street: Long Stay Operator: APCOA Spaces: 617 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0345 077 4224 Website: https://www.nationalrail.co.uk/ Note: To book online parking see http://www.trainstationparking.co.uk/ |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces). |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station. |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671); |
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| Metro | Yes |
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Metro Note: No metro available. |
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| Bus Service | Yes |
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Bus Service Note: Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space. Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: All ticket office windows are DDA complaint with lowered ledges for disabled passengers. No lowered counter |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Available in part on the main concourse during Station Opening times |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: At entrance to Public Toilets |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: There is step free access to all parts of the station with lifts and escalators giving access to the platforms |
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| Accessible Taxis | No |
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Accessible Taxis Note: Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts. |
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| Accessible Ticket Machines | No |
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Accessible Ticket Machines Note: All Virgin Trains East Coast machines are DDA compliant in the Travel Centre |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: A drop off area is located at Calton Road, an assistance call point is located beside the lift. Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
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| Staff Help Available | Yes |
| Mon - Fri: 4:00 AM to 12:45 AM Sat: 4:00 AM to 12:45 AM Sun: 6:00 AM to 12:45 AM |
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Staff Help Available Note: Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse. The Mobility Assistance Room is located opposite platform 4. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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