Elephant & Castle

Address

Elephant & Castle station
Elephant Road
Camberwell
SE17 1LB

Ticket office

Open now

Station details

General information

Station Operator: TL
Station Code: EPH

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Travelcard: Zone 1/2
Oyster Comments: Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	No
Ticket Machine	Yes
Penalty Fares: Applicable Operators: Thameslink

Passenger services

Lost Property Contact Available	No
Website: https://www.nationalrail.co.uk/
Ticket Gate	No
DepartureScreens, Announcements,

Left Luggage Contact Available	No
Customer Help Points	Yes

Station facilities

Atm Machine	Yes
Atm Machine Note: ATM located in ticket hall
Baby Change	Yes
Baby Change Note: Platform 2
Bureau De Change	No
Post Box	No
Seated Area	Yes
First Class Lounge	No

Shops	No
Showers	No
Station Buffet	Yes
Telephones	No
Toilets	Yes
Toilets Note: Platform 2
Tourist Information Office	No
Trolleys	No
WebKiosk	No
WiFi	Yes
Wifi Note: Find WiFi Hotspots around this station
Waiting Room	No
Waiting Room Note: Heated waiting areas are available on platforms 2, 3 and 4

Car parking

Car parking	No

Cycling

Cycle Storage Availability	No

Cycle Storage CCTV	No

Other transport

Taxi Rank	Yes
Taxi Rank Note: No
Car Hire	No
Airport	No

Metro	No
Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Accessibility

Accessible Booking Office Counter	No
Accessible Public Telephones	No
Accessible Toilets	No
Induction Loop	Yes
Wheelchairs Available	No
Ramp For Train Access	No
Step Free Access	No
Step Free Access Note: This is a Category C station: This station does not have step-free access. Assistance Meeting Point is the Ticket Office. This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Accessible Taxis	Yes
Accessible Taxis Note: No
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down	No
Staff Help Available	Yes
Mon - Fri: 5:00 AM to 12:30 AM Sat: 6:00 AM to 12:30 AM Sun: 9:00 AM to 12:00 AM
Staff Help Available Note: There is no ramp available to provide level access between train and platform at this station
Assisted Travel: Assistance can be pre booked up to two hours before departure by contacting Assisted Travel. If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival. Trains calling at this station do not have on board staff. You can arrange assistance on arrival by: Pressing the “emergency & assisted travel” button on a station Help Point Calling our freephone number: 0808 168 1238 Texting us on 07970 511077 Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Thameslink.

Departures

Arrivals

timetables for Elephant & Castle

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