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Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.
|Station Operator: LE|
|Station Code: ELY|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Ticket Office Note:
Located in the main entrance hall.
|Lost Property Contact Available||No|
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On each platform
Atm Machine Note:
Nearest ATM is at Tesco which is across the car park
Baby Change Note:
|Bureau De Change||No|
Post Box Note:
Post box is located on Platform 1
|First Class Lounge||No|
Newsagent on platform 1. Large Tesco supermarket next door to the main car park
Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
|Tourist Information Office||No|
Tourist Information Office Note:
Ely town centre
Waiting Room Note:
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
Name: Station Car Park
Operator: National Car Parks Ltd
|Car Parking Contact Available||No|
|Cycle Storage Availability||Yes|
In station car park
|Cycle Storage CCTV||No|
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon: 4:15 AM to 12:00 AM
Tue: 4:15 AM to 12:00 AM
Wed: 4:15 AM to 12:00 AM
Thu: 4:15 AM to 12:00 AM
Fri: 4:15 AM to 12:00 AM
Sat: 4:15 AM to 12:00 AM
Sun: 7:00 AM to 12:00 AM
Staff Help Available Note:
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
timetables for Ely