Falconwood
Ticket office
Closed now
Station details
| Station Operator: SE |
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| Station Code: FCN |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | Yes |
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| Oyster Validator | Yes |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
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Travelcard: Zone 4 |
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Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s) |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: https://www.nationalrail.co.uk/ |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, |
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Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: On platform |
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| Atm Machine | No |
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| Baby Change | No |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: newspapers |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee kiosk and Selecta vending machine |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: In booking hall - Available during staffing hours |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: Find WiFi Hotspots around Falconwood station |
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| Waiting Room | No |
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Waiting Room Note: Unheated seating area in booking hall only available when staff are present |
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| Car parking | No |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | No |
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| Taxi Rank | Yes |
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Taxi Rank Note: There is a taxi operator situated next to the entrance to the station |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: Category C. This station does not have step free access. Access to all platforms via steps from overbridge. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available to book |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: In booking hall |
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| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 6:10 AM to 7:50 PM Sat: 8:10 AM to 2:50 PM Sun: 8:10 AM to 3:40 PM |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required - although no step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
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