Hartlepool
Ticket office
Closed now
Station details
| Station Operator: NT |
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| Station Code: HPL |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern |
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Ticket Office Note: On main platform near exit Accepts cards only |
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| Lost Property Contact Available | No |
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Phone number:
08002006060 Website: https://www.nationalrail.co.uk/ |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. |
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DepartureScreens, Announcements, |
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Customer Services: 08002006060 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | No |
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Customer Help Points Note: none |
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| Atm Machine | No |
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| Baby Change | No |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: These toilets are available during ticket office opening hours using a RADAR Key |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: Local Council - 70 spaces Spaces: 0 Annual Charge: N/A Daily Charge: £Fee Payable Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0800 200 6060 Website: https://www.nationalrail.co.uk/ |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: No, www.traintaxi.co.uk |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Busline 0871 200 2233 |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: staff will come out of the office to assist |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
Step Free Access Note:
There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces. To find our more about travelling around this station, please see the 360 map click here |
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| Accessible Taxis | No |
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Accessible Taxis Note: You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060 |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Step free access from car park to station entrance |
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| Staff Help Available | Yes |
| Mon - Fri: 6:35 AM to 1:05 PM Sat: 7:25 AM to 1:55 PM Sun: Unavailable |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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