Harwich International station
|Station Operator: LE|
|Station Code: HPQ|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
|Lost Property Contact Available||No|
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help points can be found at the following location(s):
|Bureau De Change||No|
|First Class Lounge||No|
Passport Photo Booth
Station Buffet Note:
Self-service vending machines providing hot and cold drinks and snacks are available inside the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times.
An accessible toilet is available, although a radar key is not required to access this facility. The toilets are located in the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times.
|Tourist Information Office||No|
Find WiFi Hotspots around Harwich International station
Name: Harwich Port Car Park
Operator: Harwich Port
Annual Charge: N/A
Daily Charge: N/A
Monthly Charge: N/A
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: N/A
|Car Parking Contact Available||No|
|Cycle Storage Availability||Yes|
There are two cycle stands towards the end of the station building furthest from the ferry terminal on Platform 1. There are also six cycle stands located on Platform 2/3.
|Cycle Storage CCTV||No|
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station has step free access to all platforms with lifts available.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
Staff Help Available Note:
Station is staffed part-time with Welcome Hosts. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.