Hastings
Ticket office
Open now
Station details
| Station Operator: SE |
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| Station Code: HGS |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: https://www.nationalrail.co.uk/ |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, |
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Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: On platform |
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| Atm Machine | Yes |
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Atm Machine Note: At the front of the station. |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
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Post Box Note: There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station |
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| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: W H smith, Costa Coffee |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop and Selecta vending machines |
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| Telephones | No |
| Toilets | Yes |
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Toilets Note: Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff) |
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| Tourist Information Office | Yes |
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Tourist Information Office Note: There is a Tourist Information Office located in the Station Plaza campus at Hastings college which is right next to the station - Station approach, Hastings, TN34 1BA |
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| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: Find WiFi Hotspots around Hastings station |
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| Waiting Room | No |
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Waiting Room Note: Heated waiting Rooms on the platforms only available when staff are present |
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| Car parking | Yes |
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Name: Station Car Park Operator: APCOA Parking Spaces: 75 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Annual Charge: £961.00 Daily Charge: £6.10 Monthly Charge: £89.50 Off Peak Charge: £5.50 Six Monthly Charge: £535.00 Per Hour Charge: N/A Three Monthly Charge: £268.10 Weekly Charge: £25.60 |
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| Car Parking Contact Available | No |
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Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: outside station front |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: There are only standing height ticket counters available. |
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| Accessible Public Telephones | Yes |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff) |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge. |
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| Accessible Taxis | Yes |
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Accessible Taxis Note: Accessible taxis are available to book |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: booking hall |
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| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon - Fri: 4:45 AM to 1:40 AM Sat: 4:45 AM to 1:40 AM Sun: 6:20 AM to 1:25 AM |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. |
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