Hemel Hempstead station
|Station Operator: LN|
|Station Code: HML|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Ticket Office Note:
There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
|Lost Property Contact Available||No|
Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day **Hemel Hempsted is accredited by the Secure Station Scheme**
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
|Tourist Information Office||No|
Find WiFi Hotspots around Hemel Hempstead station
Name: Station Car Park
Operator: SABA UK
Annual Charge: £816.00
Daily Charge: £8.50
Monthly Charge: £102.00
Off Peak Charge: £4.80
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £258.00
Weekly Charge: £28.80
|Car Parking Contact Available||No|
Phone number: 0330 1235 247
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Taxi free phone
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||No|
Accessible Booking Office Counter Note:
Booking clerk would go outside and serve the customer.
|Accessible Public Telephones||Yes|
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets Note:
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Accessible Taxis Note:
Accessible taxis are available
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
Card payment only.
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 6:00 AM to 8:00 PM
Sat: 7:00 AM to 7:00 PM
Sun: 8:00 AM to 7:00 PM
Staff Help Available Note:
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.