Hertford North

Both platforms

Platform 2/3

Wifi information at this station

A heated waiting room is available on platforms 1 and 2. An unheated shelter is available on platform 1.

Yes

Information to plan your onward journey is available in a printable format can be found here

This is a Category B3 station: Step free access to booking office and platforms 2&3. Steps to platform 1 (some trains to London).

Assistance Meeting Point is the station foyer opposite the ticket office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Located at the front of the station

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.