Hurst Green

Platform 1

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There are shelters on both platforms. A heated waiting area is also available.

No

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

No

This is a Category B2 station: Level access to each platform via separate entrances. Step free route between platforms is via street with no footpath (over 400m and gradient above 1:10).

Assistance Meeting Point is at the front of the station next to the ticket machine.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Located at the front of the station

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

See below for times when this station is staffed.

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance on arrival by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our freephone number: 0800 138 1016
• Texting us on 07970 511077

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.