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Ilford

Address

Ilford station
Ilford Hill
Ilford
IG1 2DG

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Ticket office

Open now

Station details

  • Due to on-going Crossrail Station refurbishment works, the ticket office has moved to a temporary location on Ilford Hill. See the station map at the bottom of the page for further details

Station Operator: XR
Station Code: IFD
Staffing Level: Full Time
CCTV: Yes

Oyster Pre Pay Yes
Oyster Validator Yes
Smartcard Issued No
Smartcard Validator No
Travelcard:
Zone 4
Oyster Comments:
<p>Oyster cards are available at Ilford North ticket machine only.</p>
Oyster Topup Yes
Prepurchase Collection Yes
Smartcard Topup No
Ticket Machine Yes
Penalty Fares:
Applicable Operators: TfL Rail
Ticket Office Note:
A temporary ticket office is located at the bottom of the ramp at the temporary Ilford Hill station entrance.  

Lost Property Contact Available Yes
Website: Go to website
Ticket Gate Yes
Ticket Gate Comments:

Ilford has a Secure Station accreditation

DepartureScreens, Announcements,

Customer Services:
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)
Left Luggage Contact Available No
Customer Help Points Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

 

Atm Machine No
Atm Machine Note:

Stations main entrance  
Baby Change No
Bureau De Change No
Post Box No
Seated Area Yes
First Class Lounge No
Shops Yes
Shops Note:

Coffee & snacks 
Showers No
Station Buffet Yes
Telephones No
Toilets Yes
Toilets Note:

Platform 3
Tourist Information Office No
Trolleys No
WebKiosk No
WiFi No
Wifi Note:

Find WiFi Hotspots around Ilford station
Waiting Room Yes
Waiting Room Note:
  • There are two step free, heated waiting rooms located on Platform 3.
  • The waiting room located next to the ladies toilets has an automatic door function.
  • Both waiting rooms are open from first to last train.  

 

Car parking No

Cycle Storage Availability Yes

Sheltered: Yes
Spaces:
Type: Wheel Racks
Location:

On platform 4
Cycle Storage CCTV Yes

Taxi Rank No
Car Hire No
Airport No
Metro No
Bus Service Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter No
Accessible Public Telephones No
Accessible Toilets No
Induction Loop Yes
Wheelchairs Available Yes
Ramp For Train Access Yes
Step Free Access No
Step Free Access Note:
  • Accessibility Category C. This station does not have step-free access.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4.
Accessible Taxis No
Accessible Ticket Machines Yes
Accessible Ticket Machines Note:

Accessible ticket machines are located

  • At the York Mews station entrance
  • At the Ilford Hill temporary station entrance  
  • At the Ilford south station entrance 
Impaired Mobility Set Down No
Staff Help Available Yes
Staff Help Available Note:
Staff are available to assist from the first to the last train.
Assisted Travel:
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
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