Kelvedon

General information

Station Operator: LE
Station Code: KEL

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	Yes

Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes

Passenger services

Lost Property Contact Available	No
Website: https://www.greateranglia.co.uk/travel-information/your-journey/lost-property
Ticket Gate	No
DepartureScreens, Announcements,
Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.

Left Luggage Contact Available	No
Customer Help Points	Yes
Customer Help Points Note: Help points can be found at the following location(s): Platform 1 (for trains towards London) - At the side entrance to the platform and next to the ticket machine, fixed to the grey post beneath the customer information screen Platform 2 (for trains towards Colchester) - Between the waiting room and the waiting shelter, fixed to the grey post beneath the customer information screens

Left Luggage Contact Available

Customer Help Points

Customer Help Points Note:

Help points can be found at the following location(s):

Platform 1 (for trains towards London) - At the side entrance to the platform and next to the ticket machine, fixed to the grey post beneath the customer information screen
Platform 2 (for trains towards Colchester) - Between the waiting room and the waiting shelter, fixed to the grey post beneath the customer information screens

Station facilities

Atm Machine	No
Baby Change	No
Bureau De Change	No
Post Box	Yes
Seated Area	Yes
First Class Lounge	No

Shops	No
Showers	No
Station Buffet	No
Telephones (Coins)	Yes
Toilets	Yes
Toilets Note: The toilets are located in the station building on Platform 1 (for trains towards London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times: Monday - Friday 06:00 - 16:30 Saturday 05:30 - 12:30 Sunday 08:30 - 15:30
Tourist Information Office	No
Trolleys	No
WebKiosk	No
WiFi	Yes
Wifi Note: Find WiFi Hotspots around Kelvedon station
Waiting Room	No
Waiting Room Note: The main waiting room is located in the booking hall, but there is another waiting room on Platform 2 (for trains towards Colchester and Ipswich) and this is available for customers to use 24/7.

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 281 Annual Charge: £1498.00 Daily Charge: £8.50 Monthly Charge: £150.00 Off Peak Charge: £6.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £428.00 Weekly Charge: £35.00

Car Parking Contact Available	No
Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/kelvedon-station-g-anglia/

Cycling

Cycle Storage Availability	Yes
Sheltered: No Spaces: 50 Type: Stands Location: There are five cycle stands between the side entrance and the ticket hall, and a secure cycle parking area providing 40 spaces can be accessed from Platform 1 (for trains towards London).

Cycle Storage Availability

Sheltered: No
Spaces: 50
Type: Stands
Location:

There are five cycle stands between the side entrance and the ticket hall, and a secure cycle parking area providing 40 spaces can be accessed from Platform 1 (for trains towards London).

Cycle Storage CCTV	Yes

Other transport

Taxi Rank	No
Car Hire	No
Airport	No

Metro	No
Bus Service	No

Accessibility

Accessible Booking Office Counter	No
Accessible Public Telephones	No
Accessible Toilets	No
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: There is step free access from the station carpark to Platform 2 (for trains towards Colchester and Ipswich) only, with no step free access from the carpark to Platform 1 (for trains towards London) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via the station approach road off Station Road, although it is approximately 200 metres or a four-minute walk from the car park to the platform. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office.

Accessible Taxis	No
Accessible Taxis Note: Details of nearest taxis are shown on station information poster
Accessible Ticket Machines	Yes
Impaired Mobility Set Down	Yes
Staff Help Available	Yes
Mon - Fri: 5:45 AM to 12:55 PM Sat: 5:30 AM to 12:15 PM Sun: 8:15 AM to 3:30 PM
Staff Help Available Note: Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Colchester station which is approximately ten miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on the ticket machine at this station By using one of the two Help Points at this station
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Address

Ticket office

Station details

timetables for Kelvedon