Kew Gardens
Ticket office
Unstaffed
Station details
| Station Operator: LT |
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| Station Code: KWG |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | Yes |
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| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | No |
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Travelcard: Zone 3/4 |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: Ticket Halls |
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| Lost Property Contact Available | No |
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Phone number:
0343 222 1234 Website: https://www.nationalrail.co.uk/ |
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| Ticket Gate | Yes |
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Customer Services: TFL Customer Services Tel: 0343 222 1234 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Not monitored at all times. |
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| Atm Machine | Yes |
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Atm Machine Note: Outside western entrance of station. |
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| Baby Change | No |
| Bureau De Change | No |
| Post Box | Yes |
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Post Box Note: Near Lloyds Pharmacy outside western entrance. |
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| Seated Area | No |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances. |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Newsagent inside station |
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| Telephones | No |
| Toilets | Yes |
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Toilets Note: Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Find WiFi Hotspots around Kew Gardens station |
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| Waiting Room | No |
| Car parking | No |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | No |
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| Taxi Rank | No |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Interchange at Hammersmith. Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earl's Court for National Rail services to Gatwick from West Brompton. Interchange at Richmond for Clapham Junction/Gatwick. |
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| Metro | Yes |
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Metro Note: District Line |
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| Bus Service | Yes |
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Bus Service Note: Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards. |
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| Impaired Mobility Set Down | No |
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Impaired Mobility Set Down Note: Drop-off points at western and eastern entrances with drop kerbs |
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| Staff Help Available | Yes |
| Mon - Fri: 5:20 AM to 1:15 AM Sat: 5:20 AM to 1:15 AM Sun: 7:10 AM to 12:10 AM |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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