London Euston
Ticket office
Closed now
| Mon - Fri: | 6:00 AM to 12:00 AM |
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| Sat: | 6:00 AM to 11:00 PM |
| Sun: | 7:00 AM to 12:00 AM |
Station details
General information
| Station Operator: NR | |
| Station Code: EUS |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| True | Oyster Pre Pay |
| True | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
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Travelcard: Zone 1 |
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| Oyster Comments: Please visit the Transport for London Visitor Centre on the main concourse for a range of visitor information, tour and attraction tickets as well as Oyster and Transport Info. Oyster Cards can also be bought and topped up at the Underground station. Other Oyster transactions available from service ticket machines operated by London Midland. |
| True | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
| Penalty Fares: Applicable Operators: West Midlands Trains, London Overground |
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Ticket Office Note: The travel centre is on the left as you enter through the main entrance. Advanced bookings are available: Monday to Friday - 06:30 to 21:00 Saturday - 08:30 to 21:00 Sunday - 07:30 to 21:00 |
Passenger services
| True> | Lost Property Contact Available |
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Phone number:
0330 024 0215 Website: Go to website |
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| True | Ticket Gate |
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Ticket Gate Comments:
There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates. |
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Customer Services: Monday-Sunday 07:00-23:00 Available from the Customer Information Point in the centre of the concourse. Alternatively customers can seek information and assistance from the ticket office or the Mobility Assistance Reception. |
| True> | Left Luggage Contact Available |
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Phone number:
020 3468 4670 Website: Go to website |
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| True | Customer Help Points |
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Customer Help Points Note: A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office. There is also a Customer Information Point located in the centre of the concourse. Monday-Saturday 07:00-23:00 |
Station facilities
| True> | Atm Machine |
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Atm Machine Note: Located outside the station Located on concourse Located outside main entrance |
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| True | Baby Change |
| True | Bureau De Change |
| True | Post Box |
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Post Box Note: Located on the concourse opposite the escalators to the Underground |
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| False | Seated Area |
| True | First Class Lounge |
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First Class Lounge Note: Located Located on first floor, accessed via balcony Step free to access Yes a platform lift for mobility impaired customers. Refreshments First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers. A full bar is available at both locations for the purchase of alcoholic drinks Lounge Availability You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
Tickets Accepted: Virgin Business, First Open or Advance First tickets. Caledonian Sleeper First tickets. You can only enter the lounge on the travel date shown on your ticket.
Concessions for Standard Class sleeper customers No |
| True | Shops |
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Shops Note: Shoe repairer Wide range of shops Pharmacy Off Licence Passport Photo Booth |
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| True | Showers |
| True | Station Buffet |
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Station Buffet Note: Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable) |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: These are located by the entrance to platforms 1-3 There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Virgin Trains |
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| True | Tourist Information Office |
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Tourist Information Office Note: Transport for London Visitor Centre I located on the main concourse. |
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| True | Trolleys |
| False | WebKiosk |
| False | WiFi |
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Wifi Note: Find WiFi Hotspots around London Euston station |
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| True | Waiting Room |
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Waiting Room Note: Located by the entrance to platforms 16-18 |
Car parking
| false | Car parking |
Cycling
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
Other transport
| True | Taxi Rank |
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Taxi Rank Note: The taxi rank is located beneath the station. |
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| False | Car Hire |
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| False | Airport |
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| True | Metro |
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Metro Note: Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here. The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead. |
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| True | Bus Service |
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Bus Service Note: Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here |
Accessibility
| True | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note:
Virgin Trains have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station. London Midland do not have a height adjusted counter at this station. There is also a lowered counter in the Mobility Assistance Lounge. |
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| False | Accessible Public Telephones |
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| True | National Key Toilets |
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National Key Toilets Note: These are located adjacent to the main public toilets, by the entrance to platforms 1-3. |
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| True | Induction Loop |
| False | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here. |
| False | Accessible Taxis |
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Accessible Taxis Note: The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts. You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482. The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground. |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note:
Mobility Assistance will help passengers buying tickets if required. |
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| True | Impaired Mobility Set Down |
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Impaired Mobility Set Down Note: Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from the Information Point in the centre of the Main Concourse or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
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