Manchester Airport
Ticket office
Open now
| Mon - Sun: | 6:30 AM to 10:30 PM |
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Station details
| Station Operator: TP |
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| Station Code: MIA |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern, TransPennine Express |
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Ticket Office Note: The Ticket Office is located on the station concourse, behind the escalators to / from the airport terminal. |
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| Lost Property Contact Available | No |
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Phone number:
351 600 1671 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: A wide gate is provided for wheelchair users and customers with prams, push chairs and luggage. |
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DepartureScreens, Announcements, |
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Customer Services: To speak to a member of our team, please call: 0345 600 1671. |
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| Left Luggage Contact Available | Yes |
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Website:
Go to website |
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| Customer Help Points | Yes |
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Customer Help Points Note: Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call. |
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| Atm Machine | Yes |
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Atm Machine Note: There is an ARM located on the concourse beside the escalators. |
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| Baby Change | Yes |
| Bureau De Change | Yes |
| Post Box | Yes |
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Post Box Note: There is a post box located in the Airport Terminals. |
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| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: There is a shop located on platforms 2 and 3. |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Refreshments are available from the shop on platforms 2 and 3. |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2. |
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| Tourist Information Office | Yes |
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Tourist Information Office Note: There is a tourist information office located within the airport terminals. |
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| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: |
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| Waiting Room | No |
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Waiting Room Note: There are heated waiting rooms located on platforms 1, 2 and 3. |
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| Car parking | No |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | No |
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| Taxi Rank | Yes |
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Taxi Rank Note: The nearest taxi rank is at Terminal 1. |
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| Car Hire | Yes |
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Car Hire Note: Within the Airport terminal. |
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| Airport | Yes |
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Airport Note: The Railway Station is located within the Manchester Airport complex with ready access to all terminals. |
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| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
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Accessible Toilets Note: The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station is category A. Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains. Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this. |
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| Staff Help Available | Yes |
| Mon - Sun: Twenty Four Hours | |
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Assisted Travel: Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay). We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided. Customers requiring assistance to access other services (such as buses, coaches or trams) or to connect with the airport terminals should request this from their airline or Manchester Airport Group Boarding ramps are available at this station, and are carried on board all TransPennine Express trains. |
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