March
Ticket office
Open now
Station details
| Station Operator: LE |
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| Station Code: MCH |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website:
https://www.nationalrail.co.uk/
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| Ticket Gate | No |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Help points available on platforms 1 and 2 |
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| Atm Machine | No |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
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Post Box Note: Located on platform 1 |
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| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Cold drinks and snacks vending machine |
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| Telephones | No |
| Toilets | Yes |
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Toilets Note: The toilets including accessible (radar key) toilets are located within the waiting room on platform 1 |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Greater Anglia wi-fi available |
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| Waiting Room | No |
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Waiting Room Note: Large waiting room on platform 1, smaller waiting room on platform 2 |
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| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 31 Annual Charge: £533.00 Daily Charge: £5.00 Monthly Charge: £53.00 Off Peak Charge: £4.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £152.00 Weekly Charge: £20.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: http://www.ncp.co.uk |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: No taxi rank located at station. Local taxi information is provided on station information posters |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | No |
| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: This station has step free access to each platform via the level crossing on Station Road, platforms approximately 160 metres apart. Note that there is a stepped footbridge between the platforms at the station. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
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| Accessible Taxis | Yes |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon - Fri: 7:00 AM to 5:30 PM Sat: 7:00 AM to 5:30 PM Sun: Unavailable |
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Staff Help Available Note: Assistance is provided by station staff or on board staff during the hours of train service operation. Booking is recommended. A guard/conductor is on each train that serves this station to provide assistance. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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