|Station Operator: SN|
|Station Code: MHM|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Applicable Operators: Southern
|Lost Property Contact Available||Yes|
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
|Bureau De Change||No|
|First Class Lounge||No|
|Tourist Information Office||No|
Waiting Room Note:
A heated waiting room is available in the ticket office and unheated shelters on both platforms.
Name: Station Car Park
Operator: APCOA Parking UK
|Car Parking Contact Available||No|
Phone number: 01895 262122
|Cycle Storage Availability||Yes|
Station front, Platforms 1 and 2
Note: <p>Cycles are left at owners risk. Abandoned cycles may be removed.</p>
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Bus Service Note:
Information to plan your onward journey is available in a printable format here.
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
Accessible Toilets Note:
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
This is a Category B2 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path, route approximately 1100m from main entrance. No step-free interchange between platforms.
Assistance Meeting Point is the Ticket Office.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
Located at the front of the station
|Staff Help Available||Yes|
|Mon - Fri: 4:50 AM to 7:30 PM
Sat: 4:50 AM to 7:30 PM
Sun: 5:00 AM to 7:30 PM
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
• pressing the 'emergency & assisted travel' Help Point button• calling us on the freephone number 0808 168 1238• texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
See below for times when this station is staffed. Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
When the station is unstaffed, you can arrange assistance on arrival by:
We will then arrange for our Mobile Assistance Team assist you boarding the train.
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
timetables for Merstham