Middlesbrough
Ticket office
Closed now
Station details
| Station Operator: TP |
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| Station Code: MBR |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern, TransPennine Express |
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Ticket Office Note: The ticket office is on the left as you enter the station. |
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| Lost Property Contact Available | No |
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Phone number:
352 600 1671 Website: Go to website |
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| Ticket Gate | No |
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DepartureScreens, Announcements, |
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Customer Services: To speak to a member of our team, please call: 0345 600 1671. |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Help Points are available on both platforms and within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call. |
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| Atm Machine | No |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: There is a shop located on the station concourse. |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Refreshments are available from the shop or café on the station concourse. |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on the station concourse. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: |
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| Waiting Room | Yes |
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Waiting Room Note: Heated waiting rooms are available on both platforms. |
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| Car parking | Yes |
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Name: Station Car Park Operator: TransPennine Express Spaces: 135 Annual Charge: £365.00 Daily Charge: £3.00 Monthly Charge: £50.00 Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £120.00 Weekly Charge: £15.00 |
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| Car Parking Contact Available | No |
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Phone number: 01895 262 122 Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Storage Locations: On the station concourse - space for 86 cycles Wood Street Car Park - space for 28 cycles |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: The nearest taxi rank is at the Bridge Street entrance to the station. |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
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Accessible Toilets Note: The accessible toilets are located on the Station Concourse, these toilets are operated by a radar key. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station is category B1. Step free, level access is provided into the station from Zetland Street and Bridge Street West. Step free, ramp access is provided into the station from the station car park. The entrance from Exchange Place has steps. Lifts are used to provide level access from the subway to both platforms, the ticket office and concourse. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 5:15 AM to 11:15 PM Sat: 5:15 AM to 11:15 PM Sun: 7:50 AM to 11:15 PM |
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Assisted Travel: Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Reception on the Station Concourse no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay). We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided. Boarding ramps are available at this station, and are carried on board all TransPennine Express trains. |
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