New Eltham

Address

New Eltham station
Station Approach
off Footscray Road
SE9 2AB

Open now

General information

Station Operator: SE
Station Code: NEH

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	Yes
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Travelcard: Zone 4
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note: On way in to access trains from Station Approach entrance

Passenger services

Lost Property Contact Available	Yes
Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
DepartureScreens, Announcements,
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage Contact Available	No
Customer Help Points	Yes
Customer Help Points Note: On platform

Station facilities

Shops	Yes
Showers	No
Station Buffet	Yes
Station Buffet Note: Coffee kiosk and Selecta vending machine
Telephones	Yes
Toilets	Yes
Toilets Note: Platform 1- Available during staffing hours
Tourist Information Office	No
Trolleys	No
WebKiosk	No
WiFi	No
Wifi Note: Find WiFi Hotspots around New Eltham station
Waiting Room	No
Waiting Room Note: Heated waiting area in booking hall only available when staff are present

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 115 Notes: <p>From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50</p>

Car Parking Contact Available	No
Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 46 Type: Stands Location: upside platform Note: <p>You may leave your cycle in the rack provided however you do so at your own risk.</p>

Cycle Storage Availability

Sheltered: Yes
Spaces: 46
Type: Stands
Location:

upside platform

Note: <p>You may leave your cycle in the rack provided however you do so at your own risk.</p>

Cycle Storage CCTV	No

Other transport

Metro	No
Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platform 1 Only available when staff present
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: There are two Ticket Vending Machine's on the station forecourt
Impaired Mobility Set Down	Yes
Staff Help Available	Yes
Mon - Fri: 6:10 AM to 8:00 PM Sat: 6:40 AM to 8:00 PM Sun: 8:10 AM to 3:40 PM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Departures

Arrivals

No timetables.