|Station Operator: TP|
|Station Code: NTR|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Applicable Operators: TransPennine Express
Ticket Office Note:
The ticket office is located by the main car park and not on the station platforms.
|Lost Property Contact Available||No|
0345 600 1672
Website: Go to website
To speak to a member of our team please call 0345 600 1671
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
The toilets are located in the Station Building. The National key toilets are located in the Station Building; these toilets are operated by a radar key.
|Tourist Information Office||No|
Find WiFi Hotspots around Northallerton station
Waiting Room Note:
Closed until further notice
Name: Station Car Park
Operator: APCOA on behalf of TransPennine Express
Annual Charge: £545.00
Daily Charge: £4.80
Monthly Charge: £68.00
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £182.00
Weekly Charge: £22.00
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||No|
Taxi Rank Note:
The nearest taxi rank is adjacent to the ticket office.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
Accessible Toilets Note:
The National key toilets are located in the Station Building; these toilets are operated by a radar key.
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Step free access is available throughout the station, however customers should note that ramps are steep, and as such assistance cannot be provided for manual wheelchair users via the subway or to/from Platform 1. Station wheelchairs are not available at this location. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:15 - 19:45 Sunday: 09:00 - 19:45 This station is Category B2. Station staff can provide assistance throughout the station (as per the exceptions outlined above), and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
The self service ticket machine for purchasing tickets for travel today and collection of pre-paid tickets is located in the subway.
|Impaired Mobility Set Down||Yes|
|Staff Help Available||Yes|
|Mon - Fri: 5:30 AM to 6:30 PM
Sat: 5:30 AM to 6:30 PM
Sun: 9:00 AM to 6:30 PM
Please call 0800 107 2149 to book assistance at this station.