Romford

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Removed during Crossrail works

Coffee kiosk platform 4

Male and Female toilets are located inside the waiting room on platform 4. Radar key operated accessible toilets are located on platforms 4 & 5.

• An accessible, heated waiting room is located on Platform 4.
• The waiting room is open from first to last train.

Transport for London buses operate from outside the station

Information to plan your onward journey is available in a printable format at https://www.nationalrail.co.uk/posters/RMF.pdf

An accessible toilet is located on platform 4 and platform 5. This toilet is operated with a radar key. 

• Accessibility Category A. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
• Staff ramp assistance is always available.
• Accessible seating is available on platforms 1,2,4 and 5
• Wheelchairs available from first to last train.

• Accessible ticket machines are located within the stations ticket hall.
• The ticket machines are accessible via the stations main entrance.
• There is no step free access to the ticket machines via the stations side entrance ramp.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.