|Station Operator: VT|
|Station Code: RUG|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: West Midlands Trains
Ticket Office Note:
Ticket machines can be found in the booking hall.
|Lost Property Contact Available||Yes|
DepartureScreens, Announcements, ArrivalScreens,
Monday - Saturday 05:00 - 01:00 Sunday 08:00 - 01:00. Available from the Customer Information point located on platform 2.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
Toilets available on Platform 2 and 5.
Toilet opening hours:
Monday to Friday: 5am to 2am
Saturday: 5am to 2am
Sunday: 7:45am to 1:45am
|Tourist Information Office||No|
Waiting Room Note:
Seating available on all platforms. Waiting rooms available on all platforms.
Name: Station Car Park 1 - Railway Terrace
Operator: Avanti West Coast
Annual Charge: £950.00
Daily Charge: £9.00
Monthly Charge: £110.00
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £308.00
Weekly Charge: N/A
|Car Parking Contact Available||No|
Different rates apply to non-rail users. Contact a member of staff for assistance.
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Nearest Birmingham International Airport
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
Accessible Toilets Note:
An accessible toilet is available on platform 2 and 5, accessed using a RADAR key
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Category A - This station has step-free access to all platforms / the platform
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||Yes|
|Staff Help Available||Yes|
|Mon - Fri: 5:00 AM to 2:00 AM
Sat: 5:00 AM to 2:00 AM
Sun: 7:45 AM to 1:45 AM
Staff Help Available Note:
Passenger Assist meeting point is the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.