|Station Operator: WM|
|Station Code: SEN|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Ticket Office Note:
A Permit to Travel machine is available for use when the Ticket Office is closed.
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On both platforms
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||No|
|Tourist Information Office||No|
Find WiFi Hotspots around Shenstone station
Name: Station Car Park
Operator: SABA UK
Annual Charge: £290.00
Daily Charge: £3.00
Monthly Charge: £36.00
Off Peak Charge: £2.10
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: £11.50
|Car Parking Contact Available||No|
Website: Go to website
Charging starts from 22 September 2019
|Cycle Storage Availability||No|
|Cycle Storage CCTV||No|
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets Note:
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
Level access to Birmingham platform via side gate. Small step to Booking Hall from forecourt, but accessible step-free via side gate and platform. 20 steps down to Lichfield platform from road overbridge.
Accessible Taxis Note:
Accessible taxis are not available
|Accessible Ticket Machines||No|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 7:00 AM to 10:00 AM
Sat: 7:00 AM to 10:00 AM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.