Southend Victoria
Ticket office
Closed now
| Mon - Fri: | 6:00 AM to 9:45 AM |
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| 3:00 PM to 6:45 PM | |
| Sat: | 6:00 AM to 9:45 AM |
| 3:00 PM to 6:45 PM | |
| Sun: | 7:00 AM to 10:45 AM |
| 4:00 PM to 7:45 PM |
Station details
| Station Operator: LE | |
| Station Code: SOV |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Southend Victoria station has Secure Station Acreditation |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Left Luggage Contact Available | No |
| Customer Help Points | Yes |
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Customer Help Points Note: Help points available on platforms 1 and 2 |
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| Atm Machine | Yes |
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Atm Machine Note: Located on concourse |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
Shops Note:
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| Showers | No |
| Station Buffet | Yes |
Station Buffet Note:
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1 |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 14 Annual Charge: N/A Daily Charge: £5.50 Monthly Charge: N/A Off Peak Charge: £5.50 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
| Taxi Rank | No |
| Car Hire | No |
| Airport | Yes |
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Airport Note: Bus services to Southend Airport |
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| Metro | No |
| Bus Service | Yes |
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Bus Service Note: 'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info Bus stops are located directly outside the station on Queensway and also on Victoria Avenue. |
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| Accessible Booking Office Counter | Yes |
| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Taxi rank at front of station |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 5:00 AM to 11:00 PM Sat: 6:00 AM to 11:00 PM Sun: 7:00 AM to 11:00 PM |
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Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended |
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Assisted Travel: As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
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