Stratford International
Ticket office
Closed now
| Mon - Fri: | 8:30 AM to 10:30 AM |
|---|---|
| Sat: | 9:00 AM to 1:00 PM |
| Sun: | to |
Station details
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Southeastern operate High Speed services to / from this station.
To travel between Stratford International and Stratford Regional station, passengers are advised to walk through the Westfield shopping centre (access is available through the Lower Ground Floor) which is about a ten minute walk and does not involve steps, lifts or escalators.
Alternatively, you can use Docklands Light Railway services which are a 2 minute walk from the High Speed station entrance), which take passengers directly to Stratford Regional station (a charge is payable) or further onto the London Underground network.
Although rail companies and the Underground/ Docklands Light Railway staff cannot provide assistance between Stratford station and Stratford International station , and vice versa, concierge staff from Westfield shopping centre can be requested to provide assistance. However they are not always available, and their availability is listed below, although there can sometimes be a wait during busy times, so passengers should ensure they allow plenty of transfer time.
Monday - Friday 10:00 - 21:00
Saturday 09:00 - 21:00
Sunday 12:00 - 18:00
General information
| Station Operator: SE | |
| Station Code: SFA |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| True | Oyster Pre Pay |
| True | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
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Travelcard: Zone 2/3 |
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| Oyster Comments: <p>Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International. </p> <p>Oyster is also valid on Docklands Light Railway services.</p> |
| True | Oyster Topup |
| True | Prepurchase Collection |
| True | Smartcard Topup |
| True | Ticket Machine |
| Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains |
Passenger services
| False> | Lost Property Contact Available |
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Phone number:
0345 322 7021 Website: Go to website |
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| True | Ticket Gate |
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Customer Services: 0345 322 7021 |
| False> | Left Luggage Contact Available |
| True | Customer Help Points |
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Customer Help Points Note: On platform |
Station facilities
| True> | Atm Machine |
| True | Baby Change |
| False | Bureau De Change |
| False | Post Box |
| True | Seated Area |
| False | First Class Lounge |
| True | Shops |
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Shops Note: WH Smiths |
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| False | Showers |
| True | Station Buffet |
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Station Buffet Note: coffee shop |
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| False | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: Booking Hall |
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| False | WiFi |
| True | Waiting Room |
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Waiting Room Note: on platform |
Car parking
| false | Car parking |
Cycling
| True | Cycle Storage Availability |
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Sheltered: Yes |
| False | Cycle Storage CCTV |
Other transport
| True | Taxi Rank |
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Taxi Rank Note: Taxis are available from the Westfield Shopping Centre entrance. |
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| False | Car Hire |
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| False | Airport |
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| True | Metro |
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Metro Note: Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations. |
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| False | Bus Service |
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Accessibility
| True | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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| True | National Key Toilets |
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National Key Toilets Note: Booking Hall |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: Step free access to all platfroms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance. |
| False | Accessible Taxis |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note: booking hall |
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| True | Impaired Mobility Set Down |
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