Sunderland
Ticket office
Open now
Station details
| Station Operator: NT |
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| Station Code: SUN |
| Staffing Level: Full Time |
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| CCTV: No |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern |
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| Lost Property Contact Available | No |
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Phone number:
08002006060 Website: https://www.nationalrail.co.uk/ |
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| Ticket Gate | No |
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DepartureScreens, Announcements, |
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Customer Services: 08002006060 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | No |
| Atm Machine | No |
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| Baby Change | No |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
| Telephones | No |
| Toilets | No |
| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: Find WiFi Hotspots around Sunderland station |
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| Waiting Room | No |
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Waiting Room Note: There is a waiting room between platform 1 and 4 . |
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| Car parking | No |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | No |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank outside of the station. |
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| Car Hire | No |
| Airport | No |
| Metro | Yes |
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Metro Note: Tyne and Wear metro station close to the station. 0191 203 3333 |
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| Bus Service | Yes |
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Bus Service Note: Busline 0871 200 2233 |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: staff will come out of the office to assist |
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| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
Step Free Access Note:
Lifts to all platforms for disabled passengers from the North end of the station. Open for all services. To find our more about travelling around this station, please see the 360 map click here |
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| Accessible Taxis | No |
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Accessible Taxis Note: You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060 |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Located on the North Concourse and accepts cash and cards. |
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| Impaired Mobility Set Down | No |
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Impaired Mobility Set Down Note: No designated area is provided. The station front may be used for set down purposes. |
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| Staff Help Available | Yes |
| Mon - Fri: 5:15 AM to 12:00 AM Sat: 5:15 AM to 12:00 AM Sun: 6:30 AM to 12:00 AM |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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