Thornaby
Ticket office
Closed now
| Mon - Fri: | 5:45 AM to 7:45 PM |
|---|---|
| Sat: | 5:45 AM to 7:45 PM |
| Sun: | 9:15 AM to 5:15 PM |
Station details
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From Sunday 19th May, the required notice period for cycle reservations on TransPennine Express will reduce to just 15 minutes.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
Don't forget, you MUST have a reservation to take your bike on board.
General information
| Station Operator: TP | |
| Station Code: TBY |
| Staffing Level: partTime | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
| Penalty Fares: Applicable Operators: Northern |
Passenger services
| False> | Lost Property Contact Available |
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Phone number:
0345 600 1672 Website: Go to website |
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| False | Ticket Gate |
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| False> | Left Luggage Contact Available |
| True | Customer Help Points |
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Customer Help Points Note: Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call. |
Station facilities
| False> | Atm Machine |
| True | Baby Change |
| False | Bureau De Change |
| False | Post Box |
| True | Seated Area |
| False | First Class Lounge |
| True | Shops |
| False | Showers |
| True | Station Buffet |
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Station Buffet Note: Coffee shop |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: The toilets are located in the Station Building. The National key toilets are located in the Station Building; these toilets are operated by a radar key. |
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| True | WiFi |
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Wifi Note: |
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| False | Waiting Room |
Car parking
| true | Car parking |
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Name: Station Car Park Operator: APCOA on behalf of TransPennine Express Spaces: 60 Annual Charge: £365.00 Daily Charge: £3.10 Monthly Charge: £46.00 Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £120.00 Weekly Charge: £13.50 |
| False | Car Parking Contact Available |
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Phone number: Website: Go to website |
Cycling
| True | Cycle Storage Availability |
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Sheltered: No |
| False | Cycle Storage CCTV |
Other transport
| True | Taxi Rank |
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Taxi Rank Note: The nearest taxi rank is at the station entrance. |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessibility
| True | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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| False | National Key Toilets |
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National Key Toilets Note: The National key toilets are located in the Station Building; these toilets are operated by a radar key. |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: Step free access is provided from the station entrance to the platform. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:45 - 19:45 Sunday: 08:45 - 17:30 Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided. |
| False | Accessible Taxis |
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| True | Accessible Ticket Machines |
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| True | Impaired Mobility Set Down |
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