|Station Operator: LE|
|Station Code: TLS|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Applicable Operators: Greater Anglia
|Lost Property Contact Available||No|
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help points can be found at the following location(s):
|Bureau De Change||No|
|First Class Lounge||No|
The toilets are located in the station building next to the former signal box, with male toilets accessed from Platform 1 and female toilets accessed from Platform 2.
|Tourist Information Office||No|
Waiting Room Note:
The main waiting room is directly opposite the bottom of the footbridge steps that lead to / from Platforms 1 and 2. Another waiting room is located next to the female toilets on Platform 2.
Name: Station Car Park
Operator: National Car Parks Ltd
Annual Charge: £1000.00
Daily Charge: £5.50
Monthly Charge: £100.00
Off Peak Charge: £4.50
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £286.00
Weekly Charge: £22.00
|Car Parking Contact Available||No|
Phone number: 0345 050 7080
|Cycle Storage Availability||Yes|
There are three cycle stands next to the station entrance, and a further 32 sheltered cycle parking spaces are located between the station entrance and the footbridge steps.
|Cycle Storage CCTV||Yes|
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.
This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
|Accessible Ticket Machines||No|
Accessible Ticket Machines Note:
The ticket machine is located at the bottom of the footbridge on the island platform. Note - no step free access to the platforms at Thorpe-le-Soken.
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 6:30 AM to 9:30 PM|
Staff Help Available Note:
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.