West Horndon
Ticket office
Closed now
Station details
| Station Operator: CC |
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| Station Code: WHR |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: c2c |
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Ticket Office Note: Platform 2 |
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| Lost Property Contact Available | No |
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Phone number:
03457 44 44 22 Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, |
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Customer Services: Monday - Friday, 08:00 - 20:00. Saturday - Sunday - Public Holidays, 09:00 - 16:00 Closed Christmas Day - Boxing Day 0345 744 4422 (option 3, followed by option 3) contact@c2crail.net |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
| Atm Machine | No |
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| Baby Change | No |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
| Telephones | No |
| Toilets | Yes |
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Toilets Note: The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Wifi on c2c |
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| Waiting Room | No |
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Waiting Room Note: Platform 2 Booking Hall |
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| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 146 Annual Charge: £1170.00 Daily Charge: £8.20 Monthly Charge: £117.10 Off Peak Charge: £3.10 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £340.00 Weekly Charge: £30.70 |
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| Car Parking Contact Available | No |
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Phone number: 0845 050 70 80 Website: Go to website Note: Premier Reserved Parking (Annual): £1,497.00 Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: No |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: Customer Service Staff |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
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Accessible Toilets Note: Within booking hall. This can be accessed using a radar key. |
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| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1 |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Outside station entrance |
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| Staff Help Available | Yes |