Westerfield

Help points can be found at the following location(s):

• Platform 1 (for trains towards Ipswich and Felixstowe) - Next to the ticket machine, fixed to the post beneath the customer information screen
• Platform 2 (for trains towards Lowestoft) - Between the entrance on to this platform and the waiting shelter, fixed to the grey post beneath the customer information screen

This station has step free access to both platforms from Westerfield Road, with approximately 30 metres between the two entrances which are either side of the level crossing.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Details of nearest taxis are shown on station information poster

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By calling 0345 600 7245 (option 4)
• By selecting the help button on the ticket machine at this station
• By using one of the two Help Points at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.