|Station Operator: LE|
|Station Code: WTM|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: Greater Anglia
|Lost Property Contact Available||No|
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help points can be found at the following location(s):
|Bureau De Change||No|
|First Class Lounge||No|
Station Buffet Note:
LocoEspresso coffee shop
Free water refill point located on Platform 3 (for trains towards Colchester and Ipswich)
The male and the female toilets are located in the station building on Platform 2 (for trains towards London). There are two accessible toilets available for radar key holders - one can be accessed via the waiting room on Platform 3 (for trains towards Colchester and Ipswich), and the other is inside the station building on Platforms 1/2 (for trains towards London). All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 22:00
|Tourist Information Office||No|
Waiting Room Note:
The waiting rooms are located in the station buildings on Platforms 1/2 (for trains towards London), and Platform 3/4 (for trains towards Colchester and Ipswich, and Braintree).
Name: Station Car Park
Operator: National Car Parks Ltd
Annual Charge: £1400.00
Daily Charge: £8.80
Monthly Charge: £140.00
Off Peak Charge: £7.00
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £400.00
Weekly Charge: £40.00
|Car Parking Contact Available||No|
Phone number: 0345 050 7080
|Cycle Storage Availability||Yes|
There are 17 cycle stands located in between the accessible car parking bays in the station car park. A further four cycle stands are next to the same parking bays, and two sheltered stands are next to the car park exit.
|Cycle Storage CCTV||No|
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station has step free access to all platforms, from both entrances, via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 4:45 AM to 2:00 AM
Sat: 4:45 AM to 2:00 AM
Sun: 6:00 AM to 2:00 AM
Staff Help Available Note:
Assistance is provided by station staff for all advertised train services. Booking is recommended but not required.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.