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Last updated: 05:22

Worcester Shrub Hill

Address

Worcester Shrub Hill station
Shrub Hill, off Shrub Hill Road
Worcester
WR4 9EJ

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Station details

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Due to essential platform roof replacement works from 5 June 2023 until further notice, passengers with disability scooters will experience slightly reduced turning area on the platform when leaving and accessing the train. For this works period only passengers with large disability scooters may wish to board and leave the train at Worcester Foregate Street.

General information

Station Operator: WM
Station Code: WOS

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	No
Smartcard Validator	No

Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	No
Ticket Machine	Yes
Penalty Fares: Applicable Operators:
Ticket Office Note: A Ticket Vending Machine is located in the Booking Hall.

Passenger services

Lost Property Contact Available	No
Website: https://www.nationalrail.co.uk/
Ticket Gate	No
DepartureScreens, Announcements,
Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.Worcester Shrub Hill Station is accredited by the Secure Station Scheme

Left Luggage Contact Available	No
Customer Help Points	Yes

Station facilities

Atm Machine	No
Baby Change	No
Bureau De Change	No
Post Box	No
Seated Area	Yes
First Class Lounge	No

Shops	No
Showers	No
Station Buffet	Yes
Telephones	Yes
Toilets	Yes
Toilets Note: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:15-21:30. The toilet facilities are not available when the Ticket Office is closed.
Tourist Information Office	No
Trolleys	Yes
WebKiosk	No
WiFi	No
Wifi Note: Find WiFi Hotspots around Worcester Shrub Hill station
Waiting Room	No

Car parking

Car parking	Yes
Name: Station Car Park Operator: SABA UK Spaces: 93

Car Parking Contact Available	No
Phone number: 0330 1235 247 Website: https://www.nationalrail.co.uk/

Cycling

Other transport

Taxi Rank	Yes
Taxi Rank Note: Worcester Shrub Hill (WOS) Station Central 01905 22292 City 01905 726726 Phoenix Radio 01905 610010
Car Hire	No
Airport	No

Metro	No
Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	No
Accessible Booking Office Counter Note: 1 to 1 contact with ticket office staff
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not accessible
Accessible Toilets	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: This station has been classified as a step-free access category B3 station. This means that there is some step-free access, may this be in one direction only - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are not available
Accessible Ticket Machines	No
Accessible Ticket Machines Note: A Ticket Vending Machine is located in the Booking Hall.
Impaired Mobility Set Down	No
Staff Help Available	Yes
Mon - Fri: 3:55 AM to 11:25 PM Sat: 4:30 AM to 11:00 PM Sun: 7:00 AM to 11:25 PM
Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Departures

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