Southern, Gatwick Express, Thameslink and Great Northern will honour rail tickets on train services of Thomas Cook passengers returning to the UK early or late after the airline went into administration.
You can travel on a different date if you have advanced pre-dated rail tickets returning from Luton and Gatwick airports. Even if your journey takes you onto the network of another operator, you can take the first available train with the operator on whose service you were originally booked. You’ll just need to show reasonable evidence that you’re a Thomas Cook customer.
Refunds are also available for pre-booked tickets to and from Gatwick and Luton bought from Southern, Thameslink, Gatwick Express and Great Northern, and we will waive the usual £10 administration fee.
If you are travelling to Gatwick or Luton airport and decide not to travel we will also honour, or refund, the cost of any rail tickets to Gatwick or Luton airports that were purchased from us.
You will need to show proof of your flight booking with Thomas Cook, such as a booking confirmation, receipt or boarding pass (printed or on a phone app) along with confirmation of the new flight, if this is a new outbound journey.
If you bought your tickets from another retailer (such as Trainline) you will need to buy a new ticket and apply for a refund from the original retailer. We cannot confirm the refund policy of third parties.
These easements will remain in place until 6th October 2019. For more information see the FAQ’s below and visit the Rail Delivery Group website.