Who are we?
Gatwick Express provides a convenient rail passenger service between London Victoria, Gatwick Airport and Brighton. The service was established in 1984 and was merged into the Southern Railway company in 2018.
In 2015, Gatwick Express and Southern Railway joined Great Northern and Thameslink to operate under Govia Thameslink Railway.
Gatwick Express now has its own separate identity again and continues to provide a smooth and efficient service to and from Gatwick Airport.
Why choose Gatwick Express?
We exist to make lives easier by running effortless journeys. We're dedicated to providing a seamless service to our passengers, alongside a high-quality experience. We understand the importance of wanting to get to and from the airport with ease, so Gatwick Express services aim to make things simple.
Booking your rail journey should never feel like a hassle. We're always working on ways to improve our processes so every element of your experience with us is simple. We're working hard to always provide a service you can rely on.
Our commitments to a better railway
By focusing on the brilliant basics and collaborating closely with stakeholders, we deliver inclusive, reliable, end-to-end journeys that meet the travel demands of tomorrow.
Working with the Department for Transport and industry partners, we are helping reshape the rail network to bring the benefits of Great British Railways to every passenger.
Find out more about our contractual obligations and how we are doing.
What we’re aiming for
We’re looking to improve every aspect of our customer service experience.
We want to:
- Modernise the railway to make it easier to use
- Improve the reliability and capacity of our trains
- Make our staff more available on trains and in stations
- Use new technology to keep passengers informed and simplify ticket buying
- Improve the on board and station environment
