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Here’s everything you need to know about bringing luggage on board Gatwick Express, including details about bags on trains, step-free access and how to get help if you’re a disabled passenger.

Bringing bags with you

We know not everyone packs light. That’s why we offer:

  • dedicated luggage racks in every carriage
  • under-seat storage
  • double doors with extra space around them to help you get on and off the train with luggage

While Gatwick Airport Station is entirely step-free, London Victoria is not, so please keep this in mind if you’re carrying heavy luggage.

Help with luggage if you're disabled

We can help you with your luggage if you're disabled.

Try to give us at least one day's notice so we can arrange for someone to give you a hand when you travel with us.

Please keep in mind that we cannot help with heavy bags. We're also unable to help you carry your luggage out of the station.

To ask for help, simply fill out out assisted travel booking form.

Assisted travel booking form

Left something on board?

Whether it's an umbrella or a suitcase, we want to help you find your lost item.